Terms and Conditions
Last Updated: October 22, 2026
1. Introduction
Welcome to Jinchenghaigo ("we," "us," or "our"). These Terms and Conditions govern your access to and use of our website, products, and services.
Our online store is operated by Senrunze (Dongguan) Electronic Commerce Co., Ltd., based in Dongguan, Guangdong Province, China.
By accessing our website, browsing our scarf collection, or placing an order, you agree to these Terms and Conditions and our applicable policies.
Please read these terms carefully before using our website. If you do not agree with any part of these terms, please discontinue use of our website and services.
2. Eligibility and Website Use
By using our website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you. If you are below the age of majority in your jurisdiction, you may use our website only with the involvement or permission of a parent or legal guardian, where required by law.
You agree to use our website only for lawful purposes.
You must not:
- Use our website for fraudulent, unlawful, or misleading activities.
- Interfere with the operation, security, or functionality of our website.
- Attempt to gain unauthorized access to our systems, accounts, or databases.
- Upload or distribute viruses, malware, or other harmful code.
- Copy, reproduce, or commercially exploit our website content without authorization.
- Submit false information when placing an order or contacting our customer service team.
We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers, or services, subject to applicable law.
3. Products and Descriptions
Jinchenghaigo specializes in scarves and fashion accessories designed to complement different styles, seasons, and occasions.
We make reasonable efforts to ensure that product descriptions, images, colors, dimensions, materials, and prices are accurate and up to date.
However, please note that:
- Colors may appear slightly different depending on your screen settings and device.
- Minor variations in dimensions or product details may occur where reasonable.
- Product availability may change without prior notice.
- Product images are intended to illustrate the items offered and may not perfectly represent their appearance under every lighting condition.
Customers are responsible for reviewing product descriptions, material information, dimensions, and care instructions before purchasing.
We reserve the right to update product information, discontinue products, or limit purchase quantities where necessary and permitted by law.
4. Pricing and Payment
Product prices are displayed in the currency indicated on our website or during checkout.
We reserve the right to update prices and promotional offers. Any changes will not affect orders already accepted, except where permitted by applicable law.
Available payment methods will be displayed during checkout.
By submitting an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.
Taxes, customs duties, import fees, or other charges may apply depending on your location and applicable laws. Any charges collected by us will be disclosed as required by law.
We reserve the right to investigate and cancel orders involving suspected fraud, unauthorized payments, or obvious pricing errors, subject to applicable consumer protection requirements. If payment has already been collected for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law.
5. Orders and Acceptance
After placing an order, you may receive an automated confirmation email containing your order details.
An automated acknowledgment does not necessarily mean that your order has been accepted. We may review orders before confirming acceptance and fulfillment.
Orders may be declined or canceled for reasons including:
- Product unavailability.
- Payment authorization failure.
- Incorrect pricing or product information.
- Suspected fraudulent or unauthorized transactions.
- Incomplete or inaccurate shipping information.
- Delivery restrictions affecting the destination.
If an order is canceled after payment has been collected, we will notify you as appropriate and arrange a refund in accordance with applicable law.
Please review your order details carefully before completing checkout.
6. Shipping and Delivery
We aim to process and dispatch orders within the estimated timeframes stated on our website.
Delivery times may vary depending on the destination, shipping provider, customs procedures, weather conditions, and other circumstances beyond our reasonable control.
Any delivery dates or timeframes displayed on our website are estimates unless expressly stated otherwise.
Customers are responsible for providing complete and accurate shipping information. Additional charges or delays may occur if delivery details are incorrect or incomplete.
If your order is delayed, appears to be lost, or arrives with an issue, please contact our customer service team for assistance.
For further details, please refer to our Shipping Policy, if available.
7. Returns, Exchanges, and Refunds
We want customers to have a positive shopping experience with Jinchenghaigo.
Returns, exchanges, and refunds are handled in accordance with our published Return and Refund Policy and applicable consumer protection laws.
Our standard return policy generally allows return requests within 30 days of delivery, subject to the eligibility conditions stated in that policy.
Items must generally be unused and in their original condition to qualify for standard change-of-mind returns. Different conditions may apply to defective, damaged, incorrectly supplied, or misdescribed products.
To request a return or refund, please contact:
Email: admin@jinchenghaigo.com
Customers may be asked to provide an order number, a description of the issue, and relevant photographs.
Nothing in these Terms and Conditions limits any mandatory consumer rights available under applicable law.
8. Product Care and Use
To help maintain the appearance and condition of your scarves, we recommend following the care instructions provided with each product.
Depending on the material, appropriate care may include:
- Reviewing the product's washing and cleaning instructions before use.
- Avoiding cleaning methods that may damage delicate fibers or decorative details.
- Storing scarves in a clean, dry place.
- Keeping products away from excessive heat, moisture, or substances that may cause staining.
- Following any specific care recommendations listed on the product page.
Product care requirements may vary by material and design. Customers should follow the instructions applicable to the item purchased.
Damage caused by improper washing, misuse, or failure to follow care instructions may affect eligibility for voluntary returns or warranties, where permitted by law. This does not affect statutory consumer rights.
9. Intellectual Property
All content on our website, including text, photographs, graphics, logos, product descriptions, designs, and other materials, is owned by us or used with appropriate authorization.
Such content may be protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, publish, or commercially exploit website content without prior written permission, except where permitted by law.
Unauthorized use of intellectual property may result in appropriate legal action.
10. User Accounts and Information
If our website offers account registration, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.
You agree to provide accurate and current information when registering an account, placing an order, or contacting us.
Please notify us promptly if you suspect unauthorized access to your account.
We may suspend or restrict accounts used for fraudulent, unlawful, or abusive activities, subject to applicable law.
11. Privacy and Personal Information
We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable data protection laws.
Information collected through our website may include contact details, billing and shipping addresses, order records, transaction information, and technical information related to website usage.
We use personal information for purposes such as order processing, delivery, customer support, payment administration, website operation, fraud prevention, and other purposes described in our Privacy Policy.
Please review our Privacy Policy for more information about how personal information is collected, used, retained, and shared.
12. Third-Party Services and Links
Our website may contain links to third-party websites or use services provided by external companies, including payment processors, shipping providers, analytics services, and other service providers.
We do not control all aspects of independent third-party websites and are not responsible for their content or privacy practices.
Your use of third-party services may be subject to separate terms and privacy policies. We encourage you to review those policies before using the relevant services.
Nothing in this section excludes liability that cannot lawfully be excluded.
13. Accuracy of Website Information
We make reasonable efforts to keep our website content accurate and current.
However, errors may occasionally occur in product descriptions, prices, promotions, availability, or other information.
We reserve the right to correct errors and update information when necessary.
If a material error affects an order that has already been accepted, we will work with the customer to resolve the matter in accordance with applicable law.
14. Disclaimer of Warranties
We make reasonable efforts to maintain a reliable website and provide products that correspond to their descriptions.
However, we do not guarantee that access to our website will always be uninterrupted, secure, or free from errors.
To the extent permitted by applicable law, any additional warranties not expressly provided by us are excluded.
Nothing in this section excludes or limits warranties, guarantees, or remedies that cannot lawfully be excluded under applicable consumer protection laws.
15. Limitation of Liability
To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.
We are not responsible for losses caused by circumstances beyond our reasonable control, except where applicable law provides otherwise.
Nothing in these Terms and Conditions excludes or limits liability for fraud, willful misconduct, personal injury where liability cannot lawfully be excluded, defective products, or any other liability that cannot be limited under applicable law.
Your mandatory statutory consumer rights remain unaffected.
16. Force Majeure
We will not be responsible for delays or failures in performing obligations caused by events beyond our reasonable control, to the extent permitted by law.
Such events may include natural disasters, severe weather, transportation disruptions, government restrictions, labor disputes, public emergencies, or interruptions to essential services.
Where reasonably possible, we will take steps to minimize disruptions and communicate significant delays to affected customers.
17. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our business practices, website features, products, or legal requirements.
Updated terms will be published on this page with a revised "Last Updated" date.
Changes will apply prospectively unless otherwise permitted by applicable law.
Your continued use of the website after updated terms take effect constitutes acceptance of those changes where legally valid.
18. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the applicable laws of the People's Republic of China, except where mandatory consumer protection laws in your country or region require otherwise.
If you have a concern or dispute regarding an order or our services, we encourage you to contact us first so that we can try to resolve the matter fairly and efficiently.
If a dispute cannot be resolved informally, it may be referred to a competent court or other dispute resolution authority in accordance with applicable law.
Nothing in this section deprives consumers of mandatory legal protections or their right to bring claims before a competent authority where required by law.
19. Contact Information
If you have questions about these Terms and Conditions, our products, or an existing order, please contact us using the information below.
Store Name: Jinchenghaigo
Legal Business Name: Senrunze (Dongguan) Electronic Commerce Co., Ltd.
Business Address: Room 304, No. 6 Zhiwei Street, Daojiao Town, Dongguan, Guangdong Province, China
Email: admin@jinchenghaigo.com
Phone: +86 15926969302
For order-related inquiries, please include your order number so that we can assist you more efficiently.
Thank you for shopping with Jinchenghaigo. We appreciate your trust and look forward to providing you with a pleasant and reliable shopping experience.
Jinchenghaigo — Everyday Accessories. Personal Style. Timeless Appeal.